Journal
Notes written after the shift, not after the webinar.
Short pieces from audits and walkthroughs. They describe what we look at; they are not a substitute for a scoped engagement.
11 March 2026
What a PMS audit actually covers at the desk
A property management audit is not a licence check. It is a reading of rate codes, night audit, and the workarounds the night team already knows.
Read the note
1 April 2026
When the booking engine and the desk disagree
Stop-sells, child policies, and packages often exist in three places. Guests see one version; the clerk reconstructs another.
Read the note
17 May 2026
Reading a POS close in a hotel outlet
Room charges, service tax, and comps only make sense if you watch the same bill leave the outlet and arrive on the folio.
Read the note
8 June 2026
Guest profiles after checkout, and who can still open them
Loyalty apps and PMS profiles often keep identification longer than the front office thinks. The question is who can still see it, and why.
Read the note
20 July 2026
Auditing before the ribbon is cut
A pre-go-live reading is useful when the vendor says ready and the rooms manager still cannot run a discrepancy report on a dry-run house.
Read the note