Before you sign
Vendor selection and RFP review
A technical reading of hospitality software proposals against how your property actually works — before the contract is signed.
Vendors demonstrate clean properties. Yours has a spa package, a staff house, and a tour allotment that expires at 18:00. We take the RFP answers and the demo recording and test them against those facts.
We do not pick the winner. We write the questions the commercial team should not leave the room without.
What we examine
- Module claims versus the workflows you already run
- Interface list: what is native, what is a paid connector
- Role models and whether night audit can be separated from cashiers
- Data export, exit, and how long guest profiles remain
- Support hours, on-site clauses, and Malaysian public holidays
- Demo gaps: what was shown on a laptop versus a live property
What you leave with
An annotated shortlist, a question set for the vendor, and a one-page brief for ownership.