Pre-go-live hospitality software assessment

A timed reading of PMS, POS, booking, and door systems before a property opens or a major cutover, while there is still room to change the sequence.

Typically 10–18 working days, aligned to the opening calendar Quoted against the opening date and systems in scope; a deposit holds the window

Openings compress every interface into a fortnight. We join the last rehearsals, not the kickoff. The assessment is useful when the vendor says ‘ready’ and the rooms manager still cannot run a discrepancy report.

We will not project-manage the opening. We will say, in writing, which paths are not safe to take live and which can wait until week three.

What we examine

Cutover sequence and who is allowed to post on day one
Training data versus live rates and live payment devices
Door lock, PBX, and spa interfaces in the actual rooms
Night audit on a dry-run occupancy, not an empty house
Vendor support hours versus Malaysian public holidays
Fallback: paper, offline POS, and manual keys

What you leave with

A go-live readiness note with a stop/go list by system, plus a 30-day watch list after opening.

Brief this reading