Primary engagement
Property management system audit
A walkthrough of the PMS as it is actually used at the desk, in housekeeping, and in night audit — not as the vendor demonstrated it.
Most hospitality teams live in a property management system all day and still cannot say, with confidence, what happens when a clerk amends a package, a supervisor voids a charge, or night audit reruns after a power cut. We sit at the desk with the people who already know the workarounds.
The audit is built around your live property, not a demo company. We inventory modules in use, watch a full arrival-to-departure cycle, and replay the night-audit checklist with the person who actually runs it. Findings name the screen, the role, and the operational consequence.
You receive a written report, a findings workshop with rooms and finance, and a short list of changes that can be made in configuration versus those that need the vendor. We do not sell or implement the PMS. We read it.
What we examine
- Rate codes, packages, and how they post to the folio
- Reservation create / amend / cancel paths and user roles
- Housekeeping status, out-of-order rooms, and discrepancy reports
- Night-audit sequence, allowances, and manual overrides
- Guest profile fields, merge behaviour, and retention settings
- Interfaces to door locks, telephone, spa, and POS
What you leave with
Written findings, ranked by guest-money and operational risk, plus a workshop with the rooms and finance leads.