Guest path
Guest-facing app and loyalty review
A review of check-in apps, kiosks, in-stay messaging, and loyalty tools — including what staff can still see after the guest has left.
Guest apps are often bought as a brand flourish and then left with default permissions. We read the guest path and the staff path. If a clerk can open last month’s passport scan without a reason code, that belongs in the report.
Malaysian properties handling guest identification should treat this as an operational review, not a legal opinion. We flag where the application’s retention and access controls do not match what the property believes it is doing.
What we examine
- Enrolment and consent language versus actual data stored
- Mobile check-in, key delivery, and fallback at the desk
- In-stay requests and whether they reach the right department
- Loyalty earn/burn posting and expiry rules
- Profile visibility after checkout and after a no-show
- Push notifications, quiet hours, and opt-out honouring
What you leave with
A guest-path map, access findings, and a list of configuration changes the property can make without a rebuild.